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| 1.
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Do
you have a Privacy Policy? |
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Yes, Click
here to read it. |
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| 2. |
I
can't work out how to order the product - where's the order form? |
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Step one : Browse
your product. |
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Step two: Click "Add
to Cart " at the bottom of product page. |
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Final step: Check
out! |
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| 3. |
How
quick do you ship orders? |
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If the items are
in stock, your order will usually be processed and shipped within 2-5
business days when you place the order. Delivery to most popular countries
such as USA, UK, AUSTRALIA, NEWZLAND, EUROPE takes 7-14 business days
send to you, or depends on shipping method you are chosen.
Also, we have an option on the order to choose Fast Courier - EMS; we
will then put an "Urgent" on your order wherever possible. |
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| 4. |
How
much is postage? |
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The delivery charge
depends on your country of origin. All orders are sent from our Hong Kong
Office. All our postage charges are based on the pricing table from Hong
Kong Post Office. In addition, all postage fees will be displayed when
your order is checked out. |
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| 5. |
Which
countries do you ship to? |
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We serve our customers
worldwide! We have no boundaries on order shipping! We are flexible and
provide different shipping methods to meet your need! |
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| 6. |
Do
you keep all the models on your web site in stock? |
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We keep a wide variety
of models in our stock, but we cannot possible hold stock of every item
on the site.
We work closely with a number of suppliers who between them can normally
supply anything that we do not have in stock within a short timescale.
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| 7. |
What
extra service do I get? |
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If you find that
your favorite models are not in our database, please kindly send us a
email! We will try our best on the item and find it out for you! If you
need special packing for GIFT purposes or lower the value on the package,
please leave your request in the comment area. |
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| 8. |
I
have visited your store recently and the prices were not all the same
as on your site? Why? |
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The price is affected
by currency exchange rate. Since most of our selling products are made
in Japan or China, their currency exchange rate to USD is varies each
month while we ordered from difference wholesalers. However, we mostly
keep the price unchanged to our customers unless the currency difference
is big. |
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| 9. |
I
am concerned about my Credit Card's security ?how will you ensure that
my card details remain confidential? |
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We would honestly
suggest that if you have any question about your card, you never input
the details into any Internet based form. We won't force you to provide
the credit card information on the Internet. |
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We use Paypal as
our main online payment service. Paypal is a secure, easy and quick to
sent and receive the payments online. The advantages of using Paypal are:
- Send money to anyone with an email address in 45 countries
- PayPal is free to use
- Your information is kept secure.
- Learn about sending payments through PayPal. |
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We also provide our
own online payment service which is directly connected to Hong Kong Local
Trust Banks. Concerning about the security, 128bit encryption (SSL) method
will be used during transaction to protect our customers. We are not aware
of any interception or fraud which has occurred using our site. |
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| 10. |
How
do I pay if I don't have a credit card? |
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If you do not
have a credit card or do not want to use one online, it doesn't matter;
we still have many other payment methods to choose from. They are:
- Western
Union Payment
- Bank Transfer / Wire Transfer Payment
- INTERNATIONAL Money Order
- Local Bank Deposit in foreign countries (Canada, USA, New Zealand,
Australia, and Mainland China customer only)
For more detail,
please go to "Payment
page". |
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| 11. |
Can
I change the recently placed orders? |
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If you have placed
an order with ETAMIYA.COM recently and want to change the orders, please
inform us at once at cs@etamiya.com.
Please note that since we begin processing your order immediately after
receiving it, so modifications may not always be possible depending on
how much times has already elapsed. Once your order invoices it has entered
our shipping process and cannot be changed or cancelled. |
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| 12. |
What
should I do if I found missing item(s) when the parcel arrives? |
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If you found
that there are some missing items when the parcel arrives, please email
us immediately. We will investigate and recheck our record. If we found
that there was some mistake or an accident happened, we will resend
the items for you. But if we found that a dishonest customer cheats
us repeatedly, then we will consider terminating the business with them.
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| 13. |
How
do I know if my parcel is shipped out or not? |
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We would update
the item status and notice the customers after we ship out the items,
you can click the "Order
Mail Tracking" page to check your order status And we would offer
the tracking number of the parcel for you, so that you can also check
out the items on the Hong Kong Post Office or UPS Express Service |
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| 14. |
Can
I ask for a refund? |
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If we cannot
ship the product to you or items are out-of-stock, you can ask us to
resend the item when it restocked or issue the refund to you. Canceling
order by your request under any condition, we will charge 5% cancellation
fee. We are not responsible if you broke the item yourself and we will
not provide a refund under this condition. |
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| 15. |
How
the store voucher works? |
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We can issue a store
voucher if we can provide the item you have ordered and you can not decide
the replacement item yet. For the reminding credit in your order, we will
issue a voucher code and send you with a separated email. The valuation
for each voucher is one year long and it's non-refundable. |
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